Over the past 12 months, you may have received a short Feefo survey after an interaction with our team, whether that was during a renewal or a claim. If you took the time to respond, we’d like to take a moment to thank you.
Your feedback has done more than give us a score. It has given us insight, direction, and a clearer view of what matters most to you. It has also given our team real motivation to keep improving the standard of how we support you.
We’re pleased to share that Elliott Insurance The Green Broker has received an average rating of 4.6 stars over the past year. This positions us as one of the highest-rated insurance brokerages on Feefo’s platform, a reflection of both our team’s dedication and your willingness to share your experience.
More Than Just a Number
A strong rating is rewarding, but even more valuable is the constructive feedback you’ve shared along the way. It helps us identify where we can improve how we support you, and it also gives us the chance to recognise our team when they’ve delivered exceptional service.
That commitment to listening and improving is what led to us receiving the Feefo Gold Trusted Service Award 2026. Feefo is an independent reviews platform built on verified customer feedback, which means this recognition reflects real client experiences. The award is reserved for businesses that are consistently rated 4.5 and above across at least 50 reviews in a year.
But for us, this isn’t just about accolades. It’s about people. Each review is an opportunity to learn, to grow, to do better.
“We’re grateful to every client who takes the time to leave a review. The feedback helps us keep improving and reinforces the standard our team works to deliver every day,” said John Elliott, CEO.
Why Your Feedback Matters, and How It’s Helping Us Grow
Over the past 12 months, the feedback you’ve shared has been both insightful and encouraging, and we appreciate it. In insurance, service is often tested in moments that matter, particularly when a claim is underway or when a decision needs to be made quickly. That’s why we pay close attention to the themes in your feedback. It helps us stay focused on what shapes your experience most, clear communication, consistent updates, and follow-through when you need it most.
Building on Your Insights
Alongside the strong ratings, we’ve also received valuable suggestions for improvement. Those insights help us fine-tune the practical details that make interactions smoother and more consistent.
You Said, We Did
Clients told us that clarity and timely updates make the biggest difference, especially during renewals and claims. In response, we’ve focused on clearer next steps, more consistent check-ins when timeframes change, and a more structured approach to communication so you know what is happening and what comes next.
We’ve also made time to recognise team members when they go above and beyond. Your feedback helps us highlight those moments of service that deserve to be seen, and it has had a genuine impact on morale and motivation across the business.
How We Use Your Feedback
We treat client feedback as operational insight. Reviews are shared internally and grouped into themes so we can focus on improvements that make the biggest difference, and so we can recognise great work when clients call it out by name.
We also pay attention to individual experiences. When feedback highlights a one-off issue, we follow it up to understand what happened and, where needed, put it right. It’s how we stay accountable in the moment, while still using broader themes to keep improving the overall experience.
The Journey to 5 Stars
We’re proud of this milestone, but we’re not stopping here. With your continued input, we believe a 5-star experience is not only possible, but within reach. Every rating, comment, and suggestion gives us a clearer view of what matters to you, and we’re using that insight to fine-tune how we work and how we support you.
So whether it’s a word of encouragement when we get it right, or a suggestion on how we can do better, we invite you to keep the conversation going.
Let’s Build Better, Together
As a client of Elliott Insurance The Green Broker, you’re not just someone we serve, you’re a key part of how we improve. We’re committed to ensuring your voice remains central to how we deliver our services. Together, we can continue to build a brokerage that’s not only reliable and responsive, but constantly evolving.
Thank you for being part of our journey. We look forward to making 2026 another year of growth, improvement, and exceptional service, with you at the centre of it all.
Disclaimer: This article contains general information only and does not consider your personal objectives, financial situation, or circumstances. Please refer to our Financial Services Guide (FSG) and the relevant Product Disclosure Statement (PDS) before making any decisions or speaking with a licensed adviser.
